9/13-14/2006 - So long, old friend
With a heavy heart, we cancelled our subscription to TiVo today. We were among the first customers and TiVo has been very good to us. I actually had to talk the Wife into it. At the time, TiVo was advertised as a tool to allow you to pause the game so you could check on the crying baby. Wife rolled her eyes and said "look, it's your toy, if you want to try it, go ahead." What we didn't really understand was the wonder of recording shows automatically and saving them for later. Wife, who has always had a chaotic schedule, suddenly had the ability to watch several shows she had never watched before. When, 2 years later, they increased our monthly service fee by a dollar or two, she ordered
"Pay the man!"
Flash forward another 5-6 years and we are cancelling. We have recently decided not to continue to have TV service in our house, and TiVo serves little purpose in such case. In this day and age of diminishing customer service, I didn't expect much from the call. I was pleasantly surprised. My service representative was shocked at our cancellation:
"You've been with us forever! What makes you want to cancel now?"
I explained and she was understanding. She tried to offer me 2 free months, but realized how little that did me and quickly took care of business.
If we ever return to the world of television watchers, TiVo won't be too far behind, but for now, it was what we had to do.
30,000 asynchronous steps today.